Shipping & Return Policy

Shipping
Complete Orders are shipped Monday through Friday with an estimated  1-3 business day processing time. During high sales volume periods, processing times can be 3-5 business days.

Any estimated delivery dates at the time of sale shall not be interpreted as a delivery guarantee. Please refer to UNITED STATES POSTAL SERVICE or UNITED PARCEL SERVICE for carrier delays.
 
We offer free shipping on orders over $70 for contiguous U.S. shipping addresses.
 
International Shipping
At this time, we are only able to ship orders internationally to Canada. Refer to this page for updates on this possibility in the future.
 
Returns & Exchanges
Yerba Buena Tea Company strives to source the highest quality products, and your experience is important to us. If you feel the quality of our products is less than expected, please contact us at info@ybtco.com within 14 days of your order date.
 
As an inspected and certified food facility, we cannot accept returns, and we do not honor exchanges or refunds if the issue is a matter of personal taste preference. We will honor replacements for quality issues. We reserve the right to evaluate situations on a case-by-case basis as other restrictions may apply.
 
As an agricultural product, some seasonal variance occurs in the flavor profiles of tea and tea blends.
 
If you purchased the product from a third party or retail partner, we lack access to your purchase history with these retailers, and suggest you to contact the retailer at which you purchased the items for the resolution of all product-related issues.